IT Support Engineer

IT Support Technician - Kings LynnSalary: circa £30,000Location: Kings Lynn (On-site)Employment Type: Full-time, Permanent REED Technology are partnering with a Kings Lynn-based organisation to recruit an IT Support Technician who will play a key role in keeping business systems, devices, and infrastructure running smoothly. Someone who is an enthusiastic IT Support professional looking for a varied and hands-on role within a busy technical environment.You''ll work closely with the IT Manager as part of a small, friendly team, supporting 40+ users across two sites - and because this is not a call-centre environment, you''ll have the opportunity to get truly stuck into meaningful technical work across the full IT landscape.Key ResponsibilitiesA genuinely varied role where no two days are the same - you''ll get involved in:Technical Support and TroubleshootingHandling day-to-day user support and deeper troubleshooting across servers, storage, networking, end-user devices, operating systems, cloud services and business applications.Performing installs, patches, upgrades, daily maintenance and routine PC and server health checks.Monitoring systems to minimise downtime.Backups and Data SecuritySupporting and testing regular backups including AvePoint M365 and Hornet systems, and escalating failures early.Reviewing cyber-security alerts, ensuring device compliance, checking scans, and escalating where needed.Microsoft 365 and Device ManagementSupporting SharePoint, OneDrive, Teams ..... full job details .....