IT Support Engineer

Role: 1/2 Line IT Support TechnicianLocation: Harwell, Oxford Salary: £25,000 - £30,000 ?ProfileOur client is a forward-thinking Managed Service Provider who due to to natural growth within the business, they are looking to add a 1/2 Line IT Support Technician to their team.This role offers great variety of work on a day-to-day basis and is a fantastic opportunity for the right candidate to learn, develop and grow within a business.You will need to be onsite 5 days a week in this position and own a vehicle as visiting client sites is required.Key ResponsibilitiesThe L1/L2 Support Technician will provide first and second-level technical support to a variety of clients.The role primarily involves supporting users with Microsoft 365 tools, troubleshooting hardware and software issues, and ensuring a high level of user satisfaction through efficient resolution of technical issues and provision of relevant advicePerform remote and on-site troubleshooting to diagnose and resolve hardware and software issues.Respond to and resolve technical support tickets in a timely manner.Core Skills and ExperienceExcellent communication and interpersonal skills, and enthusiastic about helping othersProven experience as a Technical Support Specialist or similar L1/L2 support role.Proficiency in both Windows and MacOS environments.Good knowledge of Microsoft 365 applications Exposure to Microsoft Administrative toolsBasic understanding of networking principles and troubleshooting.Desire to learn ..... full job details .....