IT Support Engineer

Status: Temporary agency worker (PAYE) Duration: 6 Months Day rate: £130 per day =£33,800 per annumLocation: Central LondonAn international media company is looking for a temporary IT Support Engineer.IT Support Engineer - Responsibilities:Delivering IT support via the Walk-Up Desk, acting as the first point of contact for in-office employees.Providing hands-on support for both Windows 11 and MacOS users, covering hardware, software, and account-related issues.Meeting room and A/V (audio-visual) support.Managing IT assets (computers, phones, peripherals), ensuring accurate stock control and lifecycle tracking.Progressing incidents and service requests in line with SLA, escalating to Tier 2/3 support teams where necessary.Supporting onboarding/offboarding activities, ensuring equipment and access are set up correctly.Contributing to knowledge sharing and continuous improvement within the IT Support team.IT Support Engineer - Requirements:Proven Tier 1/2 IT support experience in an enterprise environment.Strong working knowledge of Microsoft Windows 11.Strong working knowledge of MacOS support in a corporate setting.Good working knowledge of Microsoft Office 365 applications (Outlook, Teams, Excel, Word).Familiarity with Active Directory tasks (password resets, account unlocks).Familiarity with Okta and Single Sign-On (SSO) technologies.Provide meeting room and A/V (audio-visual) support, ensuring equipment such as displays, conferencing systems, and video calls function ..... full job details .....