IT Support Engineer

Join Northwood as IT Support Engineer and support the delivery of high-quality IT services across our dynamic business. You will gain hands-on experience with modern cloud technologies and end-user support where you will help maintain and improve IT infrastructure, ensuring reliable operations for production, logistics, and office-based teams. Please note: This role is full time, permanent, and based fully onsite with travel. Hybrid working is not offered with this role. About the Role An insight into the role: • Provide second-line technical support to employees across all UK sites, and third-line technical support with cloud and infrastructure. • Assist with troubleshooting hardware issues on Windows 11 laptops, desktops, and mobile devices. • Support users with Office 365 applications including Teams, Excel, Outlook, SharePoint, and OneDrive. • Assist in maintaining on-site and cloud services (Azure AD, Exchange, SharePoint etc). • Help with onboarding/offboarding processes including account creation, device configuration, and permissions. • Support device management, security policies, updates, and application deployment. • Contribute to IT asset management: equipment tracking, hardware lifecycle, licensing updates. • Support the rollout of IT improvements and technology upgrades across sites. • Perform basic printer, hand-held device and peripheral troubleshooting. • Participate in digital transformation or cloud migration initiatives. • Assist with documentation, ..... full job details .....