IT Support Engineer

A junior Service Desk Analyst role providing first-line IT support across a busy user environment. You will be the initial point of contact for technical issues, supporting hardware, software and user access, while ensuring incidents are resolved or escalated efficiently to maintain a reliable and responsive IT service.Client DetailsThe organisation is a small-sized healthcare provider committed to delivering exceptional services to its patients. It places a strong emphasis on leveraging technology to support its operations and enhance overall efficiency.DescriptionProvide first-line IT support to users via phone, email and service desk toolsLog, own and resolve incidents and service requests within agreed SLAsTroubleshoot and diagnose hardware and software issuesEscalate unresolved issues to senior IT colleagues following defined proceduresSupport and maintain a mixed endpoint environment including Windows, iOS, printers and phonesDeploy approved software and hardware and carry out user administration tasksAssist with internal moves, equipment setup and configurationMaintain accurate documentation and update tickets clearlyParticipate in a shift rota as requiredProfileExperience working in an IT Helpdesk or Service Desk role within an ITIL-aligned environmentWorking knowledge of Windows 11, including basic deployment supportWorking knowledge of Microsoft 365 applications and administrationExperience with Active Directory and Azure/Entra user managementFamiliarity with ..... full job details .....