It Support Engineer

Kixo is a small friendly, banterful company to work for. We provide personal face to face and phone IT support and services to a range of different customers across a wide variety of industries in the UK and Europe. We put customer service over everything else. We work hard but we have fun doing it. Why Would You Want to Work for Kixo? You will be challenged and will learn new things every day. We want you to grow with us. We all work hard, because we enjoy our jobs, and our new engineer will have the same ethos. We are geeks and proud! Your Responsibilities: Provide technical support for IT infrastructure for multiple customers in different industries. This involves answering calls and replying to tickets on the helpdesk. We are an Internet and VoIP provider, so you will be providing support to our telecoms customers, but we will cover training on supporting this. Regularly visiting customer sites, and being the onsite engineer doing tickets and work that can only be physically done on site such as distributing computers, server hardware etc Develop and maintain good working relationships with customers to promote high level of customer service. Building, setting up, and configuring new projects. Above all, making the customers happy. If it breaks, fix it. If it''s new, build it properly. Several of our customers are 24/7 therefore we offer phone support to these customers out of normal office hours. For one week roughly every 4 weeks you will be required to be on ..... full job details .....