IT Support Engineer

What''s in it for youExposure to global IT operations across multiple locationsHands-on experience with Microsoft 365, cloud tech and security initiativesOpportunity to work on projects and service improvements, not just support ticketsA role with autonomy, variety and real impactClear progression into senior support or engineering rolesWhat you''ll be doingDelivering 1st and 2nd line support to users (remote and occasional on-site)Troubleshooting hardware, software, networking and M365 issuesManaging user access, onboarding/offboarding and MFA (Azure AD / Entra ID)Supporting endpoint management (Intune)Handling IT equipment lifecycle (setup, deployment, maintenance)Working with partners on incident resolution and escalationsContributing to IT projects, upgrades and improvementsMaintaining documentation and identifying ways to improve servicesMust-haves1-3 years in IT support / service desk / MSPStrong knowledge of Microsoft 365Experience with Windows and Apple devicesUnderstanding of Azure AD / Entra IDStrong problem-solving and communication skillsAble to manage workload, take ownership and work independentlyNice to haveExperience with Intune or endpoint management toolsAwareness of ITIL practicesBasic cybersecurity knowledgeExperience in a multi-site or global environmentInvolvement in IT projects or ..... full job details .....