IT Support Engineer (hotels and hospitality)

Our client are a luxury five star hotel resort in Slough who are looking to add a Support Engineer to their growing team on a permanent basis. This role will be based five days on site in Slough. Job Overview:The IT Support Engineer supports the smooth day-to-day operation of the estate''s technology systems, providing first-line technical assistance and ensuring the reliability of hardware, software, networks, and guest-facing systems. The role is essential in maintaining the stability and security of IT operations, supporting users across all departments, and ensuring technology contributes effectively to guest satisfaction and business efficiency.Key Responsibilities:Technical Support and User AssistanceProvide first-line support for staff across the estate for hardware, software, Wi-Fi, POS and office applications.Log, prioritise, and resolve IT support tickets within agreed SLAs.Escalate complex issues to the IT Manager or external vendors where required.Assist with onboarding/offboarding tasks, including user accounts and equipment setup.Maintain accurate records of IT assets, user accounts, software licences and equipment movements.Support procurement by preparing equipment requests and tracking stock levels.Document IT procedures, troubleshooting steps and user guides where appropriate.System and Hardware AdministrationMaintain IT hardware including laptops, desktops, printers, handheld devices, and networking equipment.Support routine maintenance of servers, ..... full job details .....