IT Support Engineer / Field Engineer (MSP)

£38,000 - £42,000 + Company Van + BenefitsHome-based Covering Bristol and North SomersetFull-time, Permanent Monday-Friday, 9:00am-5:30pmWe''re an evolving MSP in the South West and need someone who already understands how a good MSP should operate. This role combines 2nd line support, field engineering, and direct client interaction across both business and residential customers. We need somebody who is confident handling escalations and will take responsibility for technical issues end to end. You''ll build real relationships, solve real problems, and see the direct impact of your work.If you''re currently in an MSP and want more autonomy, more variety, and real influence over how we evolve our MSP business, this is your opportunity to step up.What You''ll Be DoingThis is a hands-on IT Support role combining remote support with on-site engineering.Owning and resolving issues / escalated service desk ticketsDiagnosing and troubleshooting a wide variety of technical issuesVisiting client sites for installations, upgrades, and advanced fault-findingWorking directly with customers in their homes and businessesManaging and supporting Microsoft 365 environments (Azure AD, Intune, security, licensing)Supporting Windows and macOS environmentsInstalling, configuring, and troubleshooting networks (routers, switches, WiFi, VPNs)Deploying and supporting Ubiquiti UniFi solutionsCarrying out proactive MSP tasks (patching, monitoring, maintenance via RMM tools)Working to and managing ..... full job details .....