https://jobs.co.uk/job/it-support-engineer-field-engineer-msp-pivotal-recruit--934518e2-0db3-4612-87e5-c4c070ab1d0c RSS feed for IT Support Engineer / Field Engineer (MSP) at Pivotal Recruit. en-gb Wed, 29 Apr 2026 22:54:39 GMT https://jobs.co.uk/job/it-support-engineer-field-engineer-msp-pivotal-recruit--934518e2-0db3-4612-87e5-c4c070ab1d0c https://jobs.co.uk/job/it-support-engineer-field-engineer-msp-pivotal-recruit--934518e2-0db3-4612-87e5-c4c070ab1d0c Wed, 29 Apr 2026 11:53:21 GMT Location: Portishead | Salary: 35000.00-35000.00 Annual | Type: Permanent | We re an evolving MSP in the South West and need someone who already understands how a good MSP should operate. This role combines 2nd line support, field engineering, and direct client interaction across both business and residential customers. We need somebody who is confident handling escalations and will take responsibility for technical issues end to end. You ll build real relationships, solve real problems, and see the direct impact of your work. If you re currently in an MSP and want more autonomy, more variety, and real influence over how we evolve our MSP business, this is your opportunity to step up. What You ll Be Doing This is a hands-on IT Support role combining remote support with on-site engineering. Owning and resolving issues / escalated service desk tickets Diagnosing and troubleshooting a wide variety of technical issues Visiting client sites for installations, upgrades, and advanced fault-finding Working directly with customers in their homes and businesses Managing and supporting Microsoft 365 environments (Azure AD, Intune, security, licensing) Supporting Windows and macOS environments Installing, configuring, and troubleshooting networks (routers, switches,... Permanent