https://jobs.co.uk/job/it-support-engineer-field-engineer-msp-pivotal-recruit--3f36e454-ceb4-47be-8e6c-68dd04fd2f2c RSS feed for IT Support Engineer / Field Engineer (MSP) at Pivotal Recruit. en-gb Wed, 29 Apr 2026 02:04:09 GMT https://jobs.co.uk/job/it-support-engineer-field-engineer-msp-pivotal-recruit--3f36e454-ceb4-47be-8e6c-68dd04fd2f2c https://jobs.co.uk/job/it-support-engineer-field-engineer-msp-pivotal-recruit--3f36e454-ceb4-47be-8e6c-68dd04fd2f2c Mon, 27 Apr 2026 23:00:00 GMT Location: Portishead | Salary: £35000 - £42000/annum | Type: Permanent | We’re an evolving MSP in the South West and need someone who already understands how a good MSP should operate. This role combines 2nd line support, field engineering, and direct client interaction across both business and residential customers.   We need somebody who is confident handling escalations and will take responsibility for technical issues end to end. You’ll build real relationships, solve real problems, and see the direct impact of your work. If you’re currently in an MSP and want more autonomy, more variety, and real influence over how we evolve our MSP business, this is your opportunity to step up. What You’ll Be Doing This is a hands-on IT Support role combining remote support with on-site engineering. Owning and resolving issues / escalated service desk tickets Diagnosing and troubleshooting a wide variety of technical issues Visiting client sites for installations, upgrades, and advanced fault-finding Working directly with customers in their homes and businesses Managing and supporting Microsoft 365 environments (Azure AD, Intune, security, licensing) Supporting Windows and macOS environments Installing, configuring, and troubleshootin... Permanent