IT Support Engineer (Field-Based MSP) - Leeds

IT Support Engineer (Field-Based MSP) - Leeds£26,000 - £31,000 + BenefitsA growing Managed Service Provider based in Leeds is looking to add an IT Support Engineer to its field engineering team. This role is ideal for someone who enjoys being customer-facing, working across varied environments, and providing hands-on technical support to a range of SME clients.You''ll split your time between client sites and supporting from base/home, resolving issues, carrying out installs, and helping customers improve their overall IT estate. This is a great opportunity for someone wanting exposure to different technologies and businesses rather than being tied to one internal environment.The RoleDeliver onsite 1st and 2nd line IT support to a range of business clientsDiagnose and resolve hardware, software, networking, and user issuesInstall and configure PCs, laptops, printers, mobile devices, and peripheralsSupport Microsoft 365 environments including user admin and troubleshootingAssist with server, backup, networking, and cloud support tasksCarry out upgrades, migrations, and project-based workBuild strong client relationships and provide high service levelsEscalate complex issues where needed while owning tickets through to resolutionRequired ExperiencePrevious experience in an IT Support Engineer, Service Desk, or Field Engineer roleStrong Windows desktop and end-user support experienceGood knowledge of Microsoft 365 / Office 365Basic networking knowledge (TCP/IP, routers, ..... full job details .....