IT Support Engineer

IT Support EngineerWhitehaven 25,000 - 27,000 per annum37.5 hours per weekWe''re looking for a friendly and technically minded Service Bar Technician/IT Support Engineer to join an onsite IT support team in Whitehaven.This is a great opportunity for someone with experience in IT Support, Desktop Support, Service Desk or a customer-facing technical role who enjoys working directly with users and resolving issues face-to-face.The RoleYou''ll provide hands-on, walk-up IT support to end users, helping diagnose and resolve a variety of day-to-day technical issues across laptops, mobile devices, Windows and Microsoft applications. You''ll also log and manage incidents through ServiceNow, escalate more complex issues to relevant support teams and help keep IT asset information up to date.What We''re Looking ForPrevious experience within IT Support or a customer-facing technical environmentGood knowledge of Windows and Microsoft Office applicationsBasic knowledge of IT hardware, including laptops, memory, hard drives and smartphonesUnderstanding of networking fundamentalsStrong troubleshooting and problem-solving skillsConfident communication and customer service skillsExperience with ServiceNow would be beneficialActive Directory administration experience would be advantageousA positive attitude and willingness to learnBenefits 25,000 - 27,000 salary23 days annual leave + bank holidays, increasing with length of service up to 28 daysLife assurance - 3x salaryGroup Income ..... full job details .....