IT Support Engineer

IT Support Engineer - Deskside & Remote Support
Lytham ON SITE
-30,000 - -32,000 per year
Full Time | On Site

We are looking for an experienced IT Support Engineer to join our team supporting customers across hardware and software environments. This role involves delivering both remote and deskside support while ensuring service delivery is achieved within agreed Service Level Agreements (SLAs).

This is a customer-facing position suited to someone who enjoys troubleshooting, solving technical issues, and providing excellent service in a varied and fast-paced environment.

• Provide hardware and software support remotely and onsite
• Replace desktops, laptops and monitors with minimal disruption to users
• Carry out break/fix activities across desktop equipment
• Perform IMAC (Install, Move, Add, Change) activities
• Diagnose and resolve technical issues using available tools and technical knowledge
• Complete allocated support calls and maintain communication with scheduling teams
• Deliver timely, high-quality resolutions and escalate where required
• Support smart hands activities including basic server support where needed
• Follow company procedures and maintain accurate administration records
• Adhere to security, compliance, and health & safety policies
• Support additional operational tasks as required

• Minimum 2 years'' IT engineering experience
• Strong troubleshooting and analytical skills
• Experience supporting Windows Operating Systems
• Hardware repair experience across desktops and laptops
• Understanding of networking and network fault diagnosis
• Experience with Microsoft Office Suite (Visio/Project desirable)
• Experience with VPN and remote support tools
• Network printer installation and configuration experience
• Exposure to Active Directory (desirable)
• Familiarity with iPads and Windows tablets
• Basic server knowledge advantageous

• Excellent customer service and communication skills
• Team player with a flexible approach
• Strong attention to detail
• Ability to work under pressure and manage priorities
• Good decision-making and problem-solving ability
• Professional and dependable approach

If you''re a hands-on IT professional looking to join a supportive environment where no two days are the same, apply today.

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.