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Permanent

IT Support Engineer

London
money-bag £45000 - £52000/annum
Posted 6 days ago

About the role:

Working to Head of ICT and as part of a small, collaborative team, your primary responsibility is to support the delivery of the organisation''s ICT support services. This role is predominantly 1st and 2nd line support working hands-on and hands-off. It also includes desktop support, server support and general infrastructure. Project work from time to time might include server upgrades, cloud based digital transformation, WIFI, router and switch upgrades.

Key responsibilities:

  • Implement, and maintain IT infrastructure, including servers, storage, networks, and cloud services.
  • Strong analytical and troubleshooting abilities, with a methodical approach to resolving complex issues.
  • Ensure the availability, performance, and security of the IT infrastructure.
  • Oversea/lead infrastructure projects from planning to execution, ensuring timely delivery and adherence to best practices, both in-house and with our MSP.
  • Monitor and manage system performance, identifying and resolving issues proactively.
  • Collaborate with other MSP IT teams to support business operations and projects.
  • Develop and maintain infrastructure documentation, including diagrams and procedures.
  • Implement and manage backup and disaster recovery solutions.
  • Stay up to date with the latest industry trends and technologies, recommending improvements and innovations.
  • Provide technical guidance and mentorship to junior team members.
  • Active Directory, GPO, Azure administration, O365, VMware.

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