IT Support Engineer

IT Helpdesk TechnicianLocation: Brighton (Hybrid with occasional onsite visits) Salary: Competitive Hours: 37.5 hours per week Reporting to: Helpdesk Team LeaderAbout the OpportunityOur client is a highly successful and growing Managed Services and Cloud Solutions provider, delivering innovative IT, connectivity, cyber security and communications solutions to businesses across the UK. Due to continued growth, they are seeking an enthusiastic and customer-focused IT Helpdesk Technician to join their Service Desk team in Brighton. This is an excellent opportunity for someone looking to develop their IT career within a supportive technical environment that offers training, progression and exposure to a broad range of technologies.The RoleAs an IT Helpdesk Technician, you will act as the first point of contact for customers requiring technical support. You will be responsible for troubleshooting IT issues, maintaining customer systems, and ensuring incidents are resolved efficiently while delivering exceptional customer service. The role combines reactive support with proactive monitoring and maintenance, helping to ensure clients'' IT environments remain secure, stable and operational.Key ResponsibilitiesProvide 1st Line IT support via telephone, email and remote support tools.Log, manage and resolve incidents and service requests in line with agreed service levels.Diagnose and troubleshoot hardware, software, networking and Microsoft-related issues.Support and administer ..... full job details .....