It Support Engineer

Through a culture of collaboration, learning and opportunity, Customer Service is a community of vibrant and dynamic service and technology experts, executing all facets of our operation with consistency, pride and efficiency. Technical Operations provide high level technical support to UK business customers. As a team of experienced engineers, we are responsible for the swift repair of complex customer issues where there is no known or documented resolution. We are passionate about effective troubleshooting as well as a second-to-none customer experience. The team are kept on their toes by supporting new and exciting services as the technological world continues to evolve. Here are some of the technologies a successful candidate can expect to provide support for: Public Cloud management including Microsoft Azure and AWS Veeam, ASR and associated backup technologies VMWare support and provisioning Windows server management Linux server management Active Directory and Group Policy Microsoft Exchange Let s cover some of the duties and responsibilities of an engineer in the Technical Operations Team: Effective troubleshooting of live complex customer issues ranging from high priority business-critical faults, to requests for information regarding their solution Managing incidents by providing quality customer updates as per Claranet s SLAs, whilst maintaining detailed notes in our Service Now ticketing system Excellent customer ..... full job details .....