IT Support Engineer

A well-established MSP in central Edinburgh is looking for a 2nd Line IT Support Engineer to join its growing team (fully onsite).This is a great opportunity for someone who enjoys solving technical problems, working closely with users, and developing their skills across a broad range of technologies. The role is predominantly office-based, with hybrid working available after six months, and the company actively supports professional development through funded certifications and training.Key Responsibilities* Providing 2nd line support across a varied client base* Troubleshooting Microsoft 365, Windows, macOS and networking issues* Resolving escalated hardware, software and connectivity problems* Taking ownership of tickets through to resolution* Maintaining accurate technical documentation* Delivering excellent customer serviceWhat We''re Looking For* Commercial experience in a 2nd Line IT Support role* Strong Microsoft 365, Windows and Mac support experience* Solid networking and fault-finding skills* Excellent communication and documentation skills* Full UK driving licence (essential)* MSP experience (desirable)* Microsoft, CompTIA or similar certifications (desirable)Why apply?This is an opportunity to join a successful and growing technology business where you''ll gain exposure to a wide range of technologies, work alongside experienced technical professionals, and play a key role in delivering high-quality support to customers.If you''re looking for a position that ..... full job details .....