IT Support Engineer

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IT Support Engineer

role at

Care ADHDThis range is provided by Care ADHD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range

Join Us at The Centre for ADHD Research and Excellence: Shaping the Future of Accessible Healthcare

At CARE ADHD, we''re revolutionising private healthcare by making ADHD assessments and treatment more affordable and accessible to those who need it. Our client-centred approach, combined with lean methodology and a focus on continuous improvement, drives our commitment to excellence. We embrace an innovative mindset, encouraging rapid learning and adaptation through our \"fail fast\" ethos. With ambitious plans to become the largest ADHD service provider outside the NHS within the next five years, we are committed to pushing boundaries and fostering innovation.Alongside our patient-facing platforms, we operate a secure and efficient internal IT environment to ensure our teams can deliver healthcare effectively and compliantly.What we are looking for

We are seeking an

IT Support Engineer

to provide day-to-day corporate IT support for our UK team and remote employees. This role will be responsible for managing

Office 365 services, laptops and desktops, network connectivity, and end-user issues , while ensuring that all systems are secure, compliant, and reliable.As a UK-based engineer, you will be the

first line of support for our UK office and remote workforce , working closely with our Bangalore IT team to deliver consistent, global IT services. You’ll play a crucial role in keeping our people productive, connected, and supported.Responsibilities

End-User Support — Provide technical support for laptops, desktops, mobile devices, and peripherals.Office 365 — Resolve issues with Outlook, Teams, OneDrive, SharePoint, and related services.Video conferencing and collaboration tools; support remote work setups.System and Device Management — Manage user accounts, permissions, and security settings within Office 365 / Azure AD; ensure devices are patched and protected.Onboarding and Asset Deployment — Deploy and configure hardware/software for new employees.Networking and Infrastructure — Provide first-line support for internet connectivity, Wi-Fi, and VPN; coordinate with vendors for escalations; monitor network performance.Security and Compliance — Enforce security policies (MFA, password policies, encryption); ensure GDPR, NHS Digital, and healthcare IT security standards compliance; assist security training.Documentation and Collaboration — Maintain IT docs, troubleshooting guides, and asset inventories; support onboarding/offboarding for UK employees.What you’ll need

Skills and Qualifications2–4 years of IT support, desktop support, or helpdesk experience.Strong knowledge of Office 365 administration and support.Hands-on experience with Windows and macOS laptops/desktops.Familiarity with Azure AD, Intune, or similar device management platforms.Solid networking basics (DNS, DHCP, VPNs, Wi-Fi).Strong troubleshooting and customer service skills; excellent communication for local and remote users.Bonus PointsExperience in healthcare or regulated environments.Familiarity with endpoint security tools and compliance frameworks.IT certifications (CompTIA, Microsoft 365 Certified, ITIL).What You Can Expect From UsCompetitive salaryHybrid/remote work with office days in Canary Wharf30 days holiday (includes UK public holidays)Team get-togethers; birthday day offOffice equipment on joining; pension contributionBe part of one of the UK’s most ambitious HealthTech start-upsRole to keep UK teams productive, secure, and connected; opportunities to collaborate globally with BangaloreProfessional growth in corporate IT, cloud, and security operationsMission-driven culture focused on improving patient careHiring process

We aim to make our hiring process as streamlined as possible.A Talent call with our Talent Acquisition SpecialistAn Interview with our Hiring ManagerA competency Skills AssessmentOfferWe encourage applications from candidates of all backgrounds and emphasize an inclusive environment. If you believe you’re a great fit but don’t meet every requirement, please apply.London, England, United ..... full job details .....