IT Support Engineer

Overview

IT Support Engineer

at

Capital on Tap

— this role is fully on-site at the London (Moorgate) office, 5 days per week.Capital on Tap provides an all-in-one business credit card and spend management platform used by over 200,000 businesses worldwide. The company aims to help 1 million small businesses by 2030.Why Join Us?We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.IT Support at Capital on TapIT Support operates within the IT Services team, working with Infrastructure and Security teams to provide first-class end-user support and to implement, administer, and support internal domain services such as networks, Wi-Fi, AV setup, and software/hardware administration.What You’ll Be Doing

We are looking to hire an IT Support Engineer to assist users with computer hardware and software issues. You will work on-site in our London office assisting with user account and hardware setups, hardware installations, software upgrades, systems integrations, and basic IT-related issues.To succeed, you should have prior commercial knowledge of home and office systems, excellent problem-solving skills, and strong interpersonal abilities. A top-class support engineer provides fast and effective assistance for hardware and software issues. You’ll be:Responding to user support requests in person, via the service desk platform (Jira), via instant messaging (Slack), and via video calls.Providing assistance to customer operations teams with the company’s bespoke applicationsContacting users to understand the nature of the problemTroubleshooting hardware and software issuesInstalling and maintaining hardware and computer peripheralsInstalling and upgrading operating systems and computer softwareAdhering to ticket SLAs for yourself and the wider teamTroubleshooting networking and connection issuesAdvising on software or hardware upgradesProviding basic training in computer operation and managementSetting up office equipment and assisting with office and team relocationsSetting up new equipment and accounts for new joinersAssisting with management and maintenance of user accounts across multiple platformsMaintaining the asset registerProviding feedback on processes and helping to improve them using prior experienceGenerating documentation for processesPrepared to be part of an on-call rota covering out-of-hours supportRequired skills:Prior commercial work experience as a desktop/IT support engineer or support technicianKnowledge of popular operating systems, software applications, and remote connection systems (Windows 10/11, Azure Active Directory, Google Workspace, Slack, Jira, Office 365, Intune, Autopilot, macOS)Advanced knowledge of computer hardware systems (Dell laptops/desktops preferred)Ability to solve complex hardware and software issuesAbility to travel and work after hours when necessaryExcellent interpersonal skillsGood written and verbal communication skillsNice-to-have skills:Experience or exposure to data administration and SQLExperience with OS patching and upgrade managementUnderstanding of IT Security frameworks (ISO27001, NIST)Experience or exposure to computer networking (Cisco, Palo Alto)IT-related certifications (ITIL, CompTIA, etc) preferredDiversity and InclusionWe welcome and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives and everyone can do their best work.We maintain a relaxed office culture with a pool table, arcade machines, a beer tap, and office dogs. Check out our benefits:Private Healthcare including dental and opticians services through VitalityWorldwide travel insurance through VitalityAnniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)Salary Sacrifice Pension Scheme up to 7% matchAnnual Learning and Wellbeing BudgetEnhanced Parental LeaveSeason Ticket Loan6 free therapy sessions per yearDog Friendly OfficesFree drinks and snacks in our officesCheck out more of our benefits, values and mission in the job listing.Recruitment StagesFirst stage: 15–30 minute intro and values call with Talent Partner or Team Manager (Video call)Second stage: 45–60 minute CV overview and technical assessment with Team Manager (Video call)Final stage: 45–60 minute culture and technical discussion with Office Management and IT team member (In person)Other InfoCheck out our hiring tips and keep updated on new opportunities by following us on LinkedIn.Email careers@capitalontap.com if you have any questions.Excited to work here? Apply!If you’d like to progress your career within our fast-growing fintech, click apply and we will aim to respond within 3 working days (may take up to 5 days during busy periods).Seniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation ..... full job details .....