https://jobs.co.uk/job/it-support-engineer-access-appointments-consultancy-limited--04739508-3405-4d1c-bf82-e7e637fdd7d8 RSS feed for IT Support Engineer at Access Appointments Consultancy Limited. en-gb Tue, 25 Aug 2026 18:14:57 GMT https://jobs.co.uk/job/it-support-engineer-access-appointments-consultancy-limited--04739508-3405-4d1c-bf82-e7e637fdd7d8 https://jobs.co.uk/job/it-support-engineer-access-appointments-consultancy-limited--04739508-3405-4d1c-bf82-e7e637fdd7d8 Tue, 25 Aug 2026 11:56:00 GMT Location: London | Salary: 36000.00-36000.00 Annual | Type: Permanent | Our client, an international IT/Telecom service providers throughout the world, is currently recruiting an IT Support Engineer to join their professional and international team. The job holder is to work as a support engineer (shift) at IT Operation Centre, act as the 1st and 2nd level support and play a crucial role in early recovery of Network / Mobile services / IOT services /customers'' services in the event of faults and trouble, to carry out a variety of technical tasks to meet or exceed customers'' expectation by liaising with vendors, carriers, Mobile Operators, third-parties, and other related organisations. Job description Manage a variety of IoT / Network (Data, Voice, Mobile services) alerts/reports and customer fault calls from internal technical divisions and customers (service portal /ticket system /email /telephone). Update trouble ticket systems and customer documentation with fault history. Contact and co-ordinate 3rd party suppliers, Mobile Operators, or other resources, to help achieve trouble resolution. Notify the On-Call Support / Manager of issues which require escalation, customer questions /complaints or requirements and new business opportunities. ... Permanent