IT Support Engineer

Our client, an international IT/Telecom service providers throughout the world, is currently recruiting an IT Support Engineer to join their professional and international team. The job holder is to work as a support engineer (shift) at IT Operation Centre, act as the 1st and 2nd level support and play a crucial role in early recovery of Network / Mobile services / IOT services /customers'' services in the event of faults and trouble, to carry out a variety of technical tasks to meet or exceed customers'' expectation by liaising with vendors, carriers, Mobile Operators, third-parties, and other related organisations. Job description Manage a variety of IoT / Network (Data, Voice, Mobile services) alerts/reports and customer fault calls from internal technical divisions and customers (service portal /ticket system /email /telephone). Update trouble ticket systems and customer documentation with fault history. Contact and co-ordinate 3rd party suppliers, Mobile Operators, or other resources, to help achieve trouble resolution. Notify the On-Call Support / Manager of issues which require escalation, customer questions /complaints or requirements and new business opportunities. Visit customer premises with 3rd party vendors as and when required for troubleshooting, project or maintenance contract work. Carry out tasks with a high level of accuracy and professionalism such as, and not limited to, tape changes, system administrations and reporting. Attend customer ..... full job details .....