IT Support Engineer (2nd/3rd Line)

IT Support Engineer (2nd/3rd Line) Location: Peterborough Salary: £28,(Apply online only) £45,(Apply online only) per annum (depending on Experience and Skillset) Job Type: Full-time, PermanentAbout the Role Interaction Recruitment is pleased to be working with a well-established and growing IT consultancy to recruit an experienced IT Support Engineer. This is an exciting opportunity to join a thriving organisation during a period of sustained growth, supporting a diverse client base of small to medium-sized businesses.Our client delivers tailored IT solutions and fully managed support services, acting as a trusted technology partner to their customers. The successful candidate will play a key role in maintaining and supporting client IT infrastructure while contributing to ongoing projects.Key Responsibilities Provide technical support across customer networks, servers, email systems, databases, and security environmentsHandle IT support queries both on-site and remotelyLog and manage incidents through a helpdesk system, ensuring timely resolutionWork on support tickets through to completion, maintaining high service standardsAssist with the delivery of new customer projects and system implementationsCommunicate effectively with end users, providing clear updates and managing expectationsPrioritise workload to meet SLAs and business needs Technical Environment Windows Server (2012/2016/2019)Microsoft 365 / Office 365Hyper-V and VMware About You Proven experience in a 2nd or ..... full job details .....