https://jobs.co.uk/job/it-support-engineer-2nd-line-support-mackenzie-jones-it--2651791a-33f3-48fe-b242-0a9e9227909c RSS feed for IT Support Engineer - 2nd Line Support at Mackenzie Jones IT. en-gb Thu, 08 Oct 2026 17:29:07 GMT https://jobs.co.uk/job/it-support-engineer-2nd-line-support-mackenzie-jones-it--2651791a-33f3-48fe-b242-0a9e9227909c https://jobs.co.uk/job/it-support-engineer-2nd-line-support-mackenzie-jones-it--2651791a-33f3-48fe-b242-0a9e9227909c Thu, 08 Oct 2026 11:57:16 GMT Location: London | Salary: 36000.00-36000.00 Annual | Type: Permanent | IT Support Engineer - 2nd Line Support - £36k + Benefits Package. Location: Onsite Monday to Friday during term time - role is shared between 2 Schools - will be onsite x4 Days in Clapham, London and x1 Day in Belgravia, London. Onsite - Monday to Friday during Term Time / School Holiday Periods - reduced working hours and flexibility to work from home. Education Sector experience preferred. Must be Eligible to work in the UK. Seeking to secure a 1st and 2nd Line IT Support Engineer to support up to 800 members of staff. The role will work alongside a hands-on IT Manager. An external MSP will manage 3rd Line Networking Tickets. Technical Skills Required: 1st and 2nd Line IT Support Engineer - 3 to 4 years'' experience. Microsoft 365 Admin, SharePoint and MS Teams. MDM - Intune or similar. Google Workspace - desirable experience. Windows Server - knowledge of AD, DNS, DHCP. Basic Networking - Troubleshooting - Wireless Access Points, LAN/WAN, TCP/IP, DNS, VLAN, VPN. Support of End User Devices - Windows, Laptop, Desktop, iPads and Tablets. Hardware and Software support - Installation, configuration and deployment. Media Audio/Visual devices - Smart Boards, Projectors and I... Permanent