IT Support Engineer - 1st / 2nd Line

Job Title: - IT Support Engineer - 1st / 2nd Line Contract Type: - 6 months fixed-term (potential to be extended / role become Permanent)Employment Type - Full-Time (37.5 hours p/w)Location - Bury / Manchester About the roleOur client is seeking a hands-on, customer-focused IT Support person to provide 1st and 2nd Line support across the business. They are a leading expert in their field and offer an exceptional service UK wide. This role is primarily onsite and involves a mix of service desk, desk-side, remote, and face-to-face support, ensuring users at all levels receive a high-quality, responsive IT service. You will play a key role in maintaining operational stability while supporting ongoing improvements and projects across the IT estate. Key ResponsibilitiesProvide 1st and 2nd Line IT support to internal users via desk-side, remote, and face-to-face engagementLog, prioritise, and resolve incidents and service requests in line with agreed SLAsDeliver proactive floorwalking support, assisting users across offices and meeting spacesTroubleshoot issues across:Laptops, desktops, and mobile devicesPrinters and meeting room technologyBusiness-critical applicationsSupport and administer:Microsoft 365 (Outlook, Teams, SharePoint)Active Directory / user account managementWindows 10/11 environmentsAssist with:New starter onboarding and leaver processesDevice builds, deployments, and lifecycle managementIT asset tracking and documentationEscalate complex issues to 3rd line or ..... full job details .....