IT Support & AV Specialist

OverviewAs our IT Support and AV Specialist, you will be the owner of the Audio Visual Service for the UK offices and on-site VIP support for Board and Executive Leadership team members. The AV and IT Support Analyst role is part of the IT Support and Operations team and is responsible for provisioning of and tracking of all IT Hardware and Software Assets over their lifecycle.

Responsibilities

To provide technical support for all aspects of the Audio Visual service across all BFS offices. This includes.

To provide guidance and technical expertise to the business to enable them to get the best benefit from the solution in place.

Own and manage the relationship with the AV Service Provider.

Produce and share best practice advice on AV services for our internal customers.

Take ownership in resolving technical issues escalated from the IT Service Desk in order to ensure all escalations are adequately resolved in a timely fashion.

To proactively manage the health of the system to ensure it is working when needed.

VIP IT Support: To provide IT Support where needed or requested to the BFS Board and Executive Leadership team, including their PAs on site in Pembroke House, Banbury office. This covers IT support for VIPs in solving problems related to software, hardware and AV.

Provisioning support: To work on tickets (Incidents and Service Requests) in ITSM tool providing an excellent hardware and software provisioning service to all BFS employees.

To visit UK and other offices as required to assist with the resolution of IT issues that cannot be resolved remotely. This includes opening, setting up, closing offices, performing periodic inventory verifications and collecting/distributing IT assets. To make sure that technology is working on site.

To manage the provision of new, replacement, and allocation of machines; To plan, test and undertake endpoint deployments, refreshes or updates where required.

What we are looking for in our ideal IT Support and AV Specialist

Experience with provisioning service and AV

Excellent customer service skills with the desire to exceed customer expectations

Excellent communication skills both verbal and written

Excellent organisation and prioritisation skills

Ability to establish and maintain effective relationships with customers, colleagues and suppliers

Ability to work independently, and as part of a team

Ability to work effectively under pressure

Strong Microsoft office skills, Excel in particular

Good understanding of IT Security principles and controls

Skilled in documenting processes and procedures

A proactive approach to problem solving and a genuine desire to get to the underlying cause of issues and improve service

Benefits and Why us

Range of discounts from many businesses

25 days holiday which increases with service and options to buy or sell more

About the opportunityBibby Financial Services have an exciting opportunity available for a reliable IT Support and AV Specialist to join our team. You will join us on a full time, permanent basis and in return, you will receive a competitive salary of £32,000 - £37,000 per ..... full job details .....