IT Support Assistant

IT Support Assistant

Job Type: Full-time, Permanent

Pay: £23,000 - £24,000 per annum

HLP is the largest privately-owned mortgage network in the UK. Our goal is to continue to be the best home for mortgage advisers, protection specialists, equity release experts and general insurance professionals, whatever their size or location.

Due to continued growth, we are looking to establish a new team providing first line IT support to the business.

This is an office-based role working 35 hours a week, Monday to Friday.

The Role:

Getting the right outcome for customers is at the heart of what we do. The main aim of the role is to support the business providing first line IT support for internal and third-party systems.

Working mainly on the phone, or over Teams, you could be dealing with queries about anything IT related, so we are looking for someone with outstanding customer service and communication skills. Therefore, experience of working under pressure, prioritising, and working to deadlines is essential.

IT qualification preferred but not essential.

Other Key Tasks include:

• Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations.
• Proactive and accurate resolution of queries by liaising across departments where required.
• Support new internal joiners and external members with outbound contact and system set up.
• Manage multiple workloads across inboxes, phone contact, and Teams meetings.
• Capacity to educate others on current systems when required.
• Provide full support to all staff in relation to IT hardware and software issues.
• Ensure new starter process is followed within agreed SLA.
• Ensure the asset log is maintained and kept up to date.
• Ordering replacement or new equipment.
• Installing, removing, or upgrading new or existing software.

Experience:

• Experience with Office 365 and Sharepoint.
• Knowledge of systems of control and able to follow clearly defined procedures.
• Experience of working under pressure, prioritising workloads, and working to tight deadlines.

Benefits:

• Company pension
• Health and wellbeing programme
• Sick pay

As we are a non-sponsoring company, you must already have the right to work in the UK