It Support Assistant

Looking to launch your career in IT Support with a company that will invest in your future? Our client is a well-established and growing software business seeking an enthusiastic and customer-focused IT Support Assistant to join their friendly team. This is an outstanding opportunity for someone who enjoys helping people, has a background in customer service, retail, hospitality, contact centres or a similar customer-facing environment, and is looking to build a long-term career within technical support. You''ll receive full training, work alongside experienced professionals and gain exposure to a wide range of software support activities, making this the perfect first step into the world of IT. Company Benefits: Competitive salary. Annual discretionary bonus. Hybrid working (1 2 days per week in the office). 25 days holiday plus bank holidays, with the option to purchase additional leave. Pension scheme. Private healthcare and life assurance. Ongoing training and career development. Friendly, supportive team environment. Regular company social events. Key Responsibilities: Providing first-class customer support via telephone, email and the service desk. Logging, updating and managing support tickets through to resolution. Investigating customer issues and gathering information to support troubleshooting. Escalating technical issues where appropriate whilst keeping customers informed. Working closely with technical and implementation teams to resolve queries efficiently. ..... full job details .....