IT Support Apprentice

Our client has been established for over 10 years, and has implemented and supported wide-ranging solutions, with a positive impact, to hundreds of businesses and individual. Their mission is to become a market leading managed service provider and a trusted IT partner in the West Midlands They are looking for a technician who wants to gain exposure and experience with a growing IT support company. The chosen apprentice will receive on the job learning with support from an experienced IT team. KEY DUTIES Logging and updating tickets on the IT ticketing system Installing, configuring and Troubleshooting OS and Hardware Configuring new user accounts and making sure the end user is satisfied Repairing equipment and replacing parts Managing stocks of equipment, consumables and other supplies Administration duties in line with the daily checks Provide customer training where required Logging and updating tickets on the IT ticketing system Liaising with third parties to arrange appointments and external support Ensure IT policy and procedures are adhered to maintain the integrity of the MDU network CANDIDATE REQUIREMENTS Independent skills Team work skills Organisational skills Good written and oral communication skills Self-Motivated Passionate about IT ..... full job details .....