IT Support and Systems Lead

Job Title: IT Support and Systems LeadLocation: HarrogateSalary: £45,000 - £50,000 per annumHours: Monday - Friday (3 days working from home) Are you an experienced IT professional with strong technical capability and a people focused, hands on approach? This is a role within a well established organisation operating at national scale. This position sits at the heart of IT operations within a fast paced, collaborative environment. You will act as Deputy to the IT Manager, taking ownership of IT Support operations and ensuring the delivery of a stable, secure and responsive service across cloud, network and endpoint environments for employees across the organisation.Key Responsibilities of IT Support and Systems Lead:Lead IT Support operations (1st - 3rd line) and act as senior escalation point.Deputise for the IT Manager and support wider IT leadership duties.Manage major incidents, ensuring clear communication and effective resolution.Oversee ITSM processes including incident, change, problem and CMDB.Monitor service performance and produce KPI and trend reporting.Support Microsoft 365, Azure and Cisco Meraki environments.Ensure secure configuration, identity/access management and resilience.Support disaster recovery planning, testing and reporting.Maintain CMDB accuracy and manage IT asset lifecycle.Approve technical changes and minimise service disruption.Support audits, governance and compliance activities.Manage suppliers and ensure SLA performance.Support IT projects ..... full job details .....