https://jobs.co.uk/job/it-support-analyst-vertex-it-solutions--c61187ba-f6ff-450c-a6a8-13b9833d7b5b RSS feed for IT Support Analyst at vertex-it-solutions. en-gb Tue, 25 Aug 2026 23:11:32 GMT https://jobs.co.uk/job/it-support-analyst-vertex-it-solutions--c61187ba-f6ff-450c-a6a8-13b9833d7b5b https://jobs.co.uk/job/it-support-analyst-vertex-it-solutions--c61187ba-f6ff-450c-a6a8-13b9833d7b5b Tue, 25 Aug 2026 11:56:11 GMT Location: Blackpool | Salary: 30000.00-30000.00 Annual | Type: Permanent | 2nd Line Support Analyst A fixed term of 12 months, with a possibility of becoming full time. Salary: £30,000 5 Days on site in Blackpool Start date: beginning September 2026 To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution of technical issues. Experience within the customers related industry, Previous experience of working within a multi-vendor environment on complex infrastructure advantageous. Demonstrable experience negotiating difficult situations to a successful conclusion. Proven experience in a 2nd line IT support role within a Desk Side environment and understand ITIL best practice Strong technical knowledge of Windows OS, Microsoft 365, Active Directory, Azure. Understanding of basic networking concepts, including Wi-Fi, VPNs, DNS, and TCP/IP. Experience using ITSM or ticketing tools Permanent