IT Support Analyst

OverviewReference: 5138Our Information and Library Services Directorate delivers IT services and support, library, academic and digital skills and learning enhancement to staff and students across the university. We are seeking an outstanding individual with an exceptional customer service approach to join the Digital Service Delivery team as an IT Support Analyst. The post holder will be responsible for providing frontline IT and AV support services to all university staff, students, and partners. The role is based at the Old Royal Naval College in Greenwich, with a rotation to Avery Hill campus.

Responsibilities

Provide frontline IT and AV support services to all university staff, students, and partners.

Deliver excellent customer service and assist a wide range of users in a fast-paced environment.

Respond to technical queries and issues and resolve these problems in a timely manner.

Support end users in resolving IT technical issues across face-to-face, phone, email, or live chat channels.

Location and Working ArrangementsThe post will be based at the Old Royal Naval College, Greenwich, with a rotation to the Avery Hill campus on a regular basis.

Additional Information

Visit the university webpage to find out more about the team.

informal discussion about the post available from Jaswant Singh.

Queries may be directed to the People Directorate Team.

The university aims to be the top modern university in the UK by 2030 and emphasises values of being Inclusive, Collaborative and Impactful.

Employment Visa: This role does not meet the criteria to be sponsored for a Skilled Worker Route under the UK Government Points Based System.

Application Process and DiversityTo apply, please visit the University of Greenwich vacancies page and complete all details. Please note attached CVs and personal statements will not be seen by the recruitment panel at the application stage. We are committed to building a strong, diverse workforce and to removing barriers to improve inclusion. We encourage applicants to disclose experience of mental health problems so we can support them during the recruitment process; any information disclosed will be kept confidential and separate from the job application form.

Copyright / Further DetailsWe are making significant strides to understand and continuously improve our employees’ experience and are committed to progressive diversity talent ..... full job details .....