IT Support Analyst

IT Support Analyst -1st Line SupportCrica 25,000 - 30,000+Southampton We''re looking for a proactive and customer-focused 1st Line IT Support Analyst to join a busy service desk team supporting users across multiple sites. This is a hands-on role providing front-line technical support for a wide range of systems and applications.Key Responsibilities:Act as the first point of contact for IT queries via phone and remote supportLog and track support tickets, ensuring timely resolution and clear communicationTroubleshoot issues across Windows environments, networks, email, and telecomsAssist with user account management and basic system administrationEscalate complex issues to senior team members or third-party providersWhat You''ll Need:Solid understanding of IT systems and troubleshootingExperience supporting Windows OS and basic networkingStrong communication and problem-solving skillsA professional, organised, and adaptable approachIf this role sounds of interest, please apply today! ..... full job details .....