IT Support Analyst

Service Desk EngineerBenefits: Training/Progression/Great Tech/Hybrid WorkingA leading organisation specialising in providing high quality services are looking for a Service Desk EngineerAs a Microsoft Gold Partner this company commits to offering regular training and progression opportunities. Our client are looking for candidates eager to expand their current skillset and knowledge via training and accreditations.The successful candidate will be providing technical support to our clients wide variety of customers. This will be provided both onsite and remotely and you will be resolving server, application, networking and hardware incidents in an efficient manner.Responsibilities include: Resolving incidents and issues directly from customers and escalation from 1st Line teams Executing client server changes accurately and effectively Adhering and responding to agreed SLAs Administer routine server tasks and respond to alerts Assisting with customer project work where necessary Taking ownership of customer issues Occasional travel to client sitesEssential Skills and Experience Required Experience working in a similar role Strong understanding of Microsoft OS/Office 365/Exchange/Active Directory/Group Policy Strong understanding of Windows Server Experience working with virtualised servers/VMware/HyperV Experience working with Networking Technologies Ability to work in a proactive way in a fast-paced environment Excellent written and communication skills Strong understanding ..... full job details .....