https://jobs.co.uk/job/it-support-analyst-reed--5ded4400-8848-4d63-b155-fe3df9bcb71c RSS feed for IT Support Analyst at Reed. en-gb Mon, 26 Oct 2026 16:59:09 GMT https://jobs.co.uk/job/it-support-analyst-reed--5ded4400-8848-4d63-b155-fe3df9bcb71c https://jobs.co.uk/job/it-support-analyst-reed--5ded4400-8848-4d63-b155-fe3df9bcb71c Mon, 26 Oct 2026 12:52:54 GMT Location: Southampton | Salary: 10000-500000 Hourly | Type: Permanent | 1st Line IT Support / Digital Operations Support Officer Location: Southampton, Hampshire (Hybrid Working)Contract: Full-Time Contract until March 2027 (initially)Rate: £21.12 per hour (Umbrella)IR35 Status: Inside IR35Working Pattern: 2 days per week onsite in Southampton, 3 days remote An NHS organisation in Hampshire is seeking a 1st Line IT Support / Digital Operations Support Officer to join their team on a long-term contract basis. Whilst the formal title is Digital Operations Support Officer, the client has confirmed that this role is primarily focused on 1st Line IT Support, providing frontline technical assistance to end users and ensuring incidents and service requests are effectively managed through to resolution. Key Responsibilities Provide 1st Line IT support to end users across the organisation. Respond to and resolve hardware, software and user account issues. Log, update and manage incidents and service requests through the IT Service Management system. Troubleshoot desktop, laptop and peripheral issues. Support Microsoft 365 applications and services. Carry out Active Directory user administration tasks. Escalate complex issues to 2nd and 3rd Line support teams w... Permanent