IT Support Analyst

1st Line IT Support / Digital Operations Support Officer Location: Southampton, Hampshire (Hybrid Working)Contract: Full-Time Contract until March 2027 (initially)Rate: £21.12 per hour (Umbrella)IR35 Status: Inside IR35Working Pattern: 2 days per week onsite in Southampton, 3 days remote An NHS organisation in Hampshire is seeking a 1st Line IT Support / Digital Operations Support Officer to join their team on a long-term contract basis. Whilst the formal title is Digital Operations Support Officer, the client has confirmed that this role is primarily focused on 1st Line IT Support, providing frontline technical assistance to end users and ensuring incidents and service requests are effectively managed through to resolution. Key Responsibilities Provide 1st Line IT support to end users across the organisation. Respond to and resolve hardware, software and user account issues. Log, update and manage incidents and service requests through the IT Service Management system. Troubleshoot desktop, laptop and peripheral issues. Support Microsoft 365 applications and services. Carry out Active Directory user administration tasks. Escalate complex issues to 2nd and 3rd Line support teams where appropriate. Deliver excellent customer service while meeting agreed service levels. Essential Experience Previous experience within a 1st Line Support, IT Support or Service Desk environment. Experience supporting Microsoft Windows environments. Microsoft 365 administration and user support ..... full job details .....