IT Support Analyst, Office Based (Permanent)

Overview

IT Support Analyst, Office Based (Permanent)

– Omnes Healthcare. Join our IT team to provide technical assistance and support to end-users, ensuring efficient operation of systems, software, and hardware.Responsibilities and requirements are listed below to outline what the role entails and what is expected from a successful candidate.Responsibilities

End-User Support: Respond to user queries and issues via phone, email, and in-person; diagnose and troubleshoot hardware, software, and network problems; provide step-by-step guidance and training; install, configure, and update software and operating systems.Incident Management: Monitor the incident management system, log and update incidents, ensure timely resolution; escalate complex issues as needed.Telecoms Support: Provide support for telecoms systems and collaborate with service providers to troubleshoot issues.Technical Issue Resolution: Analyse and resolve technical problems promptly; maintain records of issues and resolutions.NHS Product Support: Support end-users with NHS products (e.g., TPP Systmone, EMIS, ERS) and provide guidance on NHS-specific applications.Hardware and Software Maintenance: Perform updates, patches, backups; conduct audits to ensure security and compliance; coordinate with vendors as required.IT Infrastructure Management: Assist in planning, implementing, and maintaining IT infrastructure; monitor performance and troubleshoot to support optimal functionality; contribute to IT policies and procedures.System Health Monitoring: Proactively monitor system health and collaborate with teams to address issues.IT Audits: Support IT audits, maintain documentation and records related to audits.User Account Management: Create/remove user accounts and manage password resets while following security protocols.Support for IT Administrators: Assist during peak workloads and collaborate on tasks requiring teamwork.Site Support: Set up IT infrastructure for new locations; provide on-site hardware/software support and medical device configuration; conduct site surveys for new sites.User Training and Documentation: Develop user guides and manuals; conduct training to improve end-user skills.Qualifications

Bachelor’s degree in Information Technology, Computer Science, or related field.Relevant IT experience; NHS experience is preferred.Strong knowledge of computer systems, networks, and software applications.Excellent troubleshooting and problem-solving skills; strong communication and interpersonal abilities.Familiarity with ITIL best practices is a plus.Preferred Skills

Experience with helpdesk and ticketing systems.Certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST), or equivalent.Familiarity with Active Directory, Exchange, and other enterprise technologies.Additional Advantage

Experience in NHS or similar healthcare environments.Working Arrangement

The role is hybrid, combining on-site and remote work. Specific balance will be determined by operational requirements.Working Conditions

Occasional evening or weekend work for critical issues or upgrades.On-call rotation may be required.Hours and Availability

Rotational shifts, seven days a week, 7:30 am to 8:00 pm.Travel and On-site Support

On-call rotation for after-hours support; travel may be required to support remote offices.About Us

Omnes Healthcare Limited is a growing NHS-focused organisation delivering Primary and Secondary care services with a focus on digital healthcare and patient experience. We operate across approximately 50 locations in the UK with a diverse team of over 500 staff.What We Can Offer

Excellent work/life balanceModern open office with complimentary fruit25 days holiday plus bank holidaysBirthday day offHealthcare Cash Plan, Life Insurance, Cycle to WorkSalary Sacrifice Electric Car Scheme, Charitable GivingNHS discounts and support schemesEmployee Assistance ..... full job details .....