IT Support Analyst

Overview

An excellent job opportunity has arisen within the Digital / eHealth Dept. of NHS Golden Jubilee University National Hospital. As an IT Support Analyst, you will play a key role in the support of the eHealth/Digital Services within the Board, which comprises the Golden Jubilee University National Hospital, Research Institute, Innovation Centre and Conference Hotel.You will be part of the IT Service Desk and Customer Support Team and provide 1st and 2nd Line Support resource, addressing customer problems and logging incidents and requests through the Service Desk application. Carrying out routine support tasks in line with Departmental standards and procedures, you will join a team of dedicated support professionals who take pride in the standard of service they provide to their customers.Responsibilities

Provide 1st and 2nd Line IT support for eHealth/Digital Services, logging incidents and requests through the Service Desk application.Carry out routine support tasks in line with departmental standards and procedures.Work as part of the IT Service Desk and Customer Support Team to maintain service quality.Qualifications

Educated in a related computing subject or demonstrate relevant experience in field-based support.Extensive knowledge of supporting the Microsoft product range including cloud-based products.Knowledge of the ITIL Service Management framework is desirable.Excellent communication skills and the ability to work well as part of a larger team.Additional information

NHS Golden Jubilee is open to considering flexible working options for this role.This vacancy may close early if a high volume of applications is received; please apply early to avoid disappointment.As a disability confident leader we are committed to inclusive and accessible recruitment. If you have a disability or long-term health condition covered by the Equality Act 2010 and need support for any stage of the recruitment process, please refer to the job pack for more information.NHS Golden Jubilee encourages applications from all sections of the community and promotes a culture of inclusion and a diverse workforce.Details on how to contact the Recruitment Service can be found within the Job Pack.Sponsorship / Immigration

Certificate of Sponsorship: In line with the current UK Immigration Rules, this post may not meet the eligibility criteria for a Certificate of Sponsorship to support a Skilled Worker Visa or a Health and Care Worker Visa. Overseas nationals should review alternative immigration options before applying for this role. Further information: ..... full job details .....