IT Support Analyst

We re looking for an IT Support Analyst to join a business in Glossop. This is a role suited to someone with at least 1 year of first line support experience, as you will be providing day-to-day IT support, managing service desk requests and supporting Microsoft 365 and Intune administration. What s on offer? £28,000 - £32,000 p/a Flexible working hours Start times available between 7:30am 9:30am Finish times available between 3:30pm 5:30pm 8 hours per day Initially 5 days in the office Hybrid working available once settled What will you be doing as an IT Support Analyst? Providing first line IT support across the business Managing helpdesk tickets and service desk requests from logging through to resolution or escalation Diagnosing IT issues and escalating specialist problems when needed Setting up new users, including laptops, phones, accounts, licences, permissions, MFA and access groups Supporting starters, leavers and role changes Administering Microsoft 365, Teams, SharePoint, Entra ID and Intune Managing Intune device enrolment, compliance checks, app deployment, configuration profiles and basic endpoint policies Providing basic user training and creating user guides or knowledge base articles Supporting third-party supplier queries, IT improvement projects and recurring issue investigations What will you need? Previous helpdesk, first line support or ticketing system experience Understanding of ITIL principles for incident, request, problem and change management ..... full job details .....