IT Support Analyst

IT Support AnalystSalary: £30,000 £32,000 per annumStart Date: ASAPLocation: Central BristolAbout UsAt Kings Court Trust, we occupy a unique, privileged position. We are called upon at a sensitive time when families are going through the stages of grief, but there is an acceptance that certain realities need to be addressed.Our PurposeTo support families through bereavement with expert guidance and genuine compassion, making a complex process feel manageable and human.What You ll Be Doing:Provide day-to-day IT support for hardware and software issues, triaging and resolving tickets or escalating to our managed service provider where needed.Act as the internal point of contact between KCT and our managed service provider, tracking tickets through to resolution.Support system administration tasks user accounts, permissions, device management, patching, and basic server / cloud administration.Assist with technical implementation projects, such as new systems, rollouts, and migrations.Maintain clear and accurate documentation of processes, configurations, and support procedures.Support cyber security hygiene tasks, building your knowledge and confidence in this area over time.What We re Looking ForQualifications are desirable but not essential. We are looking for individuals with some of the following experience:1 3 years'' experience in an IT support, helpdesk, or junior systems administration role.Working knowledge of Windows environments and common business software.Some ..... full job details .....