IT Support Analyst

About Us We are a growing Berkshire-based Managed Service Provider (MSP) delivering high-quality IT services to a diverse range of clients across multiple industries. Our customers range from small businesses to larger organisations, providing a varied and engaging technical environment where no two days are the same. This is an excellent opportunity for a motivated IT Support Engineer looking to develop their technical skills, gain exposure to a broad range of technologies, and learn from a team of highly skilled and experienced engineers. The Role As a 1st / 2nd Line IT Support Engineer, you will be responsible for providing remote and onsite technical support to a diverse client base. You will troubleshoot, diagnose and resolve a wide range of IT issues, while delivering exceptional customer service and ensuring client satisfaction. Working alongside senior engineers and technical specialists, you will have the opportunity to develop your technical expertise across Microsoft cloud technologies, networking, cybersecurity, infrastructure, and modern workplace solutions. Key Responsibilities Provide 1st and 2nd line technical support via telephone, email, remote tools and onsite visits. Diagnose and resolve hardware, software, networking and user issues. Manage incidents and service requests through the ticketing system, ensuring adherence to SLAs. Support Microsoft 365 environments including Exchange Online, Teams, SharePoint and Intune. Administer Windows desktop and ..... full job details .....