IT Support Analyst

IT Support AnalystBradford + HybridUp to £36,000Your new roleTo provide responsive, high-quality 1st and 2nd line IT support to colleagues across all offices, acting as a key point of contact for technical issues and requests, and taking ownership of a broad range of technical work to support the reliable day-to-day running of the firm''s IT environment.ResponsibilitiesProvide 1st and 2nd line IT support to approximately 180 users across the Bradford and Leeds offices - logging, prioritising and resolving incidents and service requests through Halo ITSM in line with agreed SLAs.Liaise with the MSP for 3rd line escalations, managing those tickets through to resolution on behalf of the user.Set up, configure and maintain end-user devices, including laptops, desktops, mobile phones and peripherals. Manage the hardware asset register, coordinate device replacements, and support user onboarding and offboarding, including account provisioning and equipment preparation.Support users across the Microsoft 365 platform - Teams, Outlook, SharePoint, OneDrive and related applications - alongside the firm''s core legal systems, including Partner for Windows (PMS) and NetDocuments (DMS).Take ownership of routine infrastructure tasks across our on-site and Azure-based environments, including monitoring, patching, backup checks and network troubleshooting across Bradford and Leeds.Administer user accounts, groups and permissions within Microsoft Entra ID, and manage device enrolment, ..... full job details .....