IT Support Analyst

IT Support AnalystTivertonWorking Hours: Monday Friday, 9am 5pm, 35 hours per weekSalary: £27,500 per annumContract: PermanentAbout the RoleWe are looking for a friendly, technically minded and customer-focused IT Support Analyst to join a professional IT team based in Tiverton.The successful candidate will act as the first point of contact for IT-related queries and issues across the business, providing effective technical support to users and ensuring incidents and service requests are managed efficiently and within agreed timescales.This is an excellent opportunity for someone looking to develop a long-term career in IT support, gaining hands-on experience across hardware, software, Microsoft 365, user account administration, connectivity and IT equipment.Key Responsibilities• Provide first-line IT support to users across the business, responding to technical queries and issues in a professional and timely manner.• Log, categorise, prioritise and update IT incidents and service requests accurately using the relevant IT management system.• Troubleshoot hardware, software, network, peripheral and connectivity issues.• Provide support with Microsoft 365 applications including Outlook, Teams, Word and Excel.• Assist users with Wi-Fi, device connectivity and access issues.• Provide excellent customer service and clear communication throughout the support process.• Assist with setting up and maintaining user accounts for new starters, internal moves and leavers.• Support ..... full job details .....