IT Support Analyst

Our client, a global organisation, urgently require an experienced IT Support Engineer to undertake a contract starting immediately. In order to be successful, you will have the following experience:Extensive experience within IT Support, Helpdesk, or Service DeskExcellent communication and interpersonal skillsWorking knowledge of Windows OS, Microsoft 365, Active Directory, basic networkingAbility to follow process in high-compliance or secure environmentsStrong problem-solving skills and attention to detailMust be able to obtain SC Clearance (candidates with SC will be prioritised) Within this role, you will be responsible for:Act as the first line of support for all internal IT queries via phone, email, and ticketing systemProvide triage, basic diagnostics, and troubleshooting for hardware, software, and connectivity issuesEscalate incidents to 2nd/3rd line teams or external suppliers where appropriateSupport the setup and configuration of desktops, laptops, mobile devices, and user accountsAssist with system rollouts, software installations, and routine maintenance tasksMaintain accurate records in the service desk system, ensuring timely updates and resolutionsMonitor IT systems and respond to alerts within agreed SLAsParticipate in IT documentation and knowledge base creationSupport secure environments in accordance with MOD policies This represents an excellent opportunity to secure a long term contract within a high profile organisation.People Source Consulting Ltd ..... full job details .....