IT Support Analyst (ERP) - Harrogate, On Site

IT Support Analyst (ERP) - Harrogate, On Site 30,000- 40,000 A well established and rapidly growing manufacturing client is seeking an ERP and IT Support Analyst to support the day-to-day operation and continuous improvement of business-critical systems across manufacturing, warehousing, and office environments. Key Responsibilities Provide 1st and 2nd line IT support across manufacturing, warehouse, and office teams Troubleshoot hardware, software, network, and user-related issues Support and maintain ERP, MES, warehouse management, and operational systems Assist with ERP upgrades, implementations, and future system developments Support shop-floor technology including scanners, printers, and production line systems Work closely with production and warehouse teams to minimise operational downtime Manage user accounts, permissions, and system access controls Coordinate with third-party suppliers and support providers Maintain IT documentation, asset registers, and support procedures Support IT security, backups, and disaster recovery processes Required Skills and Experience Previous experience within an IT Support or ERP Support role Strong ERP systems support experience within manufacturing or warehousing environments Experience supporting production, warehouse, or operational technologies Good understanding of Windows environments, Microsoft 365, and networking fundamentals Strong troubleshooting and problem-solving skills Ability to manage multiple priorities ..... full job details .....