IT Support Analyst

IT Support Analyst -1st Line Support
Crica -25,000 - -30,000+
Southampton

We''re looking for a proactive and customer-focused 1st Line IT Support Analyst to join a busy service desk team supporting users across multiple sites. This is a hands-on role providing front-line technical support for a wide range of systems and applications.

Key Responsibilities:

• Act as the first point of contact for IT queries via phone and remote support
• Log and track support tickets, ensuring timely resolution and clear communication
• Troubleshoot issues across Windows environments, networks, email, and telecoms
• Assist with user account management and basic system administration
• Escalate complex issues to senior team members or third-party providers

What You''ll Need:

• Solid understanding of IT systems and troubleshooting
• Experience supporting Windows OS and basic networking
• Strong communication and problem-solving skills
• A professional, organised, and adaptable approach

If this role sounds of interest, please apply today!