IT Support Analyst

IT Support Analyst / IT Support Engineer - Win11, O365, Intune, AD/GPo, EntraID, Exchange Online, Microsoft Defender, SCCM, LAN/WAN/VOIP. Permanent. South East London (3/2). c£40k +Benefits Established mid-sized organisation seeks an experienced 2nd Line ICT Support Analyst to provide hands-on technical support across a modern Microsoft-focused IT environment. Reporting to the ICT Director, you''ll take ownership of support incidents through to resolution, providing both remote and face-to-face assistance while helping maintain secure, reliable desktop, cloud and infrastructure services. This is a broad 2nd Line Support role covering Windows 11, Microsoft 365, Intune, Entra ID, Exchange Online, Microsoft Defender and endpoint management, together with networking, Windows Server and end-user technologies. You''ll troubleshoot a wide variety of technical issues, administer users and devices and contribute to upgrades, migrations, security and service improvement activities. Key Responsibilities: Log, own and resolve 2nd Line support incidents, prioritising business impact and keeping users informed. Support Windows 11, O365, Outlook, Teams, SharePoint Online and OneDrive. Administer O365 users, licences, groups, shared mailboxes and Exchange Online. Manage Microsoft Entra ID accounts, security groups, permissions and joiner/leaver processes. Troubleshoot MFA, Conditional Access, authentication and access issues. Deploy and manage laptops and mobile devices using Microsoft ..... full job details .....