IT Support Analyst - Bank

Looking to build your career in IT operational support within a fast-paced, highly regulated banking environment? This is a fantastic opportunity to join a well-established financial services organisation in Central London, where you will play a key role in keeping critical systems running smoothly while developing your technical skillset.Salary: Up to £55K basic + 25% Bonus + Extensive benefits package (28 days holiday, rising to 30. 12.5% Non-Contributory Pension scheme. 25% basic salary rate bonus. Private medical AND Dental for you and family. Plus many more )Location: London. 80% office policy. 1-day per week work from home, but predominantely office based in Zone 1 Central London.Shift work required: TBC, but it will take the form of early / late support shifts (Stil weekdays and reasonable hours, but not quite standard working days)Suitable backgrounds: Desktop 1st to 2nd / 3rd Line Support Analysts, Infrastructure Support analysts, IT Operational Support, etc.You will be at the heart of daily IT operations, ensuring systems are stable, users are supported, and issues are resolved quickly and effectively. This is a hands-on role with real variety, blending helpdesk support, infrastructure exposure, and operational responsibility.In this position, you will: - Act as a first point of contact for IT support, handling tickets and user queries - Monitor systems, troubleshoot issues, and ensure continuity of service - Produce daily operational reports and user ..... full job details .....