A leading global law firm is seeking a Technical Support Analyst to support to all users within their EMEA offices and help lead on various projects. The ideal candidate will be able to empathise, adapt and have excellent analytical troubleshooting skills with the ability to resolve IT problems methodically and logically. The ideal candidate will have experience working in a professional services environment, with previous experience in a law firm strongly preferred. The role is paying £50,000-£55,000, is fully office based (Central London) and the firm offers very good benefits. Skills/Experience required: 5+ years'' experience at a 2nd line support level in a law firm or similar/professional environment Technical knowledge of supporting Windows 11 Professional and Office 365 apps Experience of working in a Microsoft Active Directory and Exchange environment Knowledge of vertical meeting software - Teams/Webex/Zoom Understanding of networking technologies (wired and wireless) Knowledge of remote working technologies - Azure Virtual Desktop/Citrix/Beyond Trust. Mobile phone (iPhone andamp; Android) support and administration - Company Portal Configuration, analysis and diagnostics of PC, Printer and Laptop faults. Familiarity with PC hardware, Dell Laptops, HP Laser printers and Canon multifunction devices Document Management System - iManage or similar. Professional Services specific applications - Aderant and InterAction - desired but not ..... full job details .....