IT Support Analyst - 1st / 2nd line - Birmingham

IT Support Analyst - 1 / 2 line - Birmingham - Hybrid Working IT Support Analyst with strong experience in an IT helpdesk or support role is required by a leading company in Birmingham.In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute to the team by providing an excellent IT support service.Experience required:Minimum 12+ months of experience in a similar 1/2 line IT support role.Working with helpdesk software, MS Office 365 and Windows 11Excellent understanding of various systems and a passion for learning about new and upcoming technology and softwareAbility to find solutions and assist staff at all levelsExcellent communication skillsAbility to prioritise tasks and deliver on deadlinesEnthusiastic, hardworking and a team playerJob Role Responsibilities:Provide 1 / 2 Line IT Support via phone / email / service management toolsBuilding and configuring desktopsProvide Microsoft Office 365 supportCarry out Active Directory tasksAble to support users remotely and on-premisesRoll out software centrally and manuallyOffer user laptop health checksAdhere to firm wide security standardsManaging all tasks via the helpdesk systemReview ticket trends with the line manager and identify recurring issuesSupport team and firm with ad-hoc and project IT tasksMy client is a leading professional services company and is currently undergoing expansion. They are ..... full job details .....